Everything Your Repair Shop Needs

Leverage multiple top-tier AI models to instantly parse messy intake emails, format technician notes, and suggest fixes based on millions of past repairs.

Stop flying blind. See real-time metrics on first-pass yield, average turnaround time, technician efficiency, and profitability across all your locations.

Use enterprise API keys, scoped permissions, and webhooks to sync RepairOps with your internal systems. Automate ticket intake, reporting pipelines, and third-party service orchestration at scale.

Keep your operational data safe with encrypted backups, retention policies, and point-in-time restore capabilities. Recover quickly from accidental deletions, bad imports, or infrastructure incidents.

Embed a sleek booking widget straight on your website. Allow customers to browse available time slots, specify their issues, and auto-create a ticket before they walk through the door.

Give your customers a token-secured, brandable portal where they can check their repair status, approve quotes, and pay invoices online without ever needing a password.

Turn any cheap TV into an essential shop communication tool. Broadcast high-level KPIs, open ticket statuses, or an SLA warning dashboard that's readable from 15 feet away.

Access model-specific iFixit procedures without leaving RepairOps. Give technicians a structured repair path, reduce missed steps, and document exactly what was followed during service.

A growing ecosystem of native integrations and a robust open Plugin API. Connect your accounting, marketing, payment, and communications stack directly to your repair data.

True cross-shop inventory tracking. Automatically deduct parts when used on a ticket, get low-stock alerts, and manage vendor purchase orders in one place.

Drag and drop tickets across customizable columns. Spot bottlenecks, enforce work-in-progress limits, and keep your technicians focused on exactly what's next.

Centralize SOPs, diagnostic playbooks, warranty policies, and model-specific quirks in one place. AI search surfaces the right answer in seconds so technicians can resolve issues faster and more consistently.

Expand RepairOps with curated plugins for communication, accounting, shipping, and specialized workflows. Install integrations quickly and manage permissions from one centralized marketplace.

Send automated, customizable updates via SMS, Email, and Push notifications every time a ticket changes status, a quote is approved, or an invoice is paid.

A fully integrated POS system for handling counter sales, processing complex service invoices, and managing your cash drawer. Speed up your checkout lines.

Enforce rigorous Quality Control checks before any device leaves your shop. Lower your device return rate and protect your bottom line with a mandatory QC loop.

Automatically direct happy customers to your Google Business Profile while quietly handling unhappy customers with a private feedback form before they go public.

Secure your organization with enterprise-grade SSO, SAML, and role-based provisioning. Enforce sign-in policies from your identity provider while keeping access and audit controls tightly managed in RepairOps.

Create repeatable custom build packages for gaming rigs, workstations, and office fleets. Validate part compatibility automatically and convert approved builds into actionable work orders.

A built-in time clock for your team that natively ties into the POS. Track sick days, enforce breaks, and export directly to QuickBooks or Gusto with zero hassle.

Customize logos, colors, domains, and customer-facing touchpoints to match your brand. Deliver a consistent experience across portal pages, notifications, and documents for every location you operate.

Enforce a proven 12-stage ticket lifecycle that guarantees every repair is tracked, assigned, and documented from check-in to checkout.