MSP & IT Service Management Software
Multi-client ticketing with SLA enforcement built in
RepairOps gives MSPs and IT service providers a modern platform for multi-client ticket management, SLA tracking, remote diagnostics logging, and service level reporting. Scale your IT operations without the enterprise price tag.
Sound familiar?
These are the problems msp / it services businesses deal with every day.
Juggling multiple clients is chaotic
Each client has different SLAs, priorities, and expectations. Generic ticketing systems treat every ticket the same, making it impossible to enforce per-client service levels.
SLA breaches go unnoticed
Without automated SLA tracking, breaches happen silently. You find out when the client complains — by then, the damage to the relationship is done.
Remote sessions aren't documented
Techs jump on remote sessions but don't log what they did. When the same issue recurs, there's no history to reference. Knowledge walks out the door with your staff.
Can't prove your value to clients
Without per-client reporting on tickets resolved, response times, and SLA compliance, contract renewals become a negotiation instead of a formality.
Why msp / it services shops choose RepairOps
Multi-tenant client management
Each client gets their own space with custom SLAs, priority rules, and contact lists. Switch between clients instantly without losing context.
Automated SLA enforcement
Set response and resolution time targets per client and priority level. RepairOps automatically escalates tickets approaching breach and alerts your team.
AI-powered ticket triage
Incoming tickets are automatically categorized, prioritized, and routed to the right technician based on skill set and current workload.
Complete session documentation
Log remote session notes directly on the ticket. AI cleans up tech shorthand into professional documentation suitable for client-facing reports.
Per-client SLA reporting
Generate detailed reports showing tickets resolved, average response time, SLA compliance rate, and trend analysis — perfect for quarterly business reviews.
Features built for msp / it services
Workflow Automation
Auto-assign, auto-escalate, and auto-notify based on client, priority, and SLA status.
Learn more →AI Diagnostics
AI suggests diagnostic steps and solution articles based on ticket symptoms and past resolutions.
Learn more →Analytics & KPIs
Track per-client metrics: response time, resolution time, SLA compliance, and tech utilization.
Learn more →Notifications & Escalation
Automated alerts for SLA warnings, ticket assignments, and client communications via email and SMS.
Learn more →Integrations
Connect with remote access tools, Slack, email, and accounting software your team already uses.
Learn more →Time Tracking
Track billable hours per client and per ticket. Export timesheets for payroll and client invoicing.
Learn more →"We manage 40+ clients and RepairOps is the first tool that actually lets us enforce different SLAs for each one. The quarterly reports practically write themselves now."
Ready to modernize your msp / it services business?
Start your free 14-day trial. No credit card required.