Changelog

Phase 4 is currently underway. This release focuses on the infrastructure and commercial features needed for enterprise customers, multi-location operators, and self-hosted deployments.

Stripe Billing Integration

Full subscription management powered by Stripe:

• Automated billing for Starter, Pro, and Enterprise plans
• Usage-based metering for AI credits and work order volume
• Proration on plan changes — upgrade or downgrade mid-cycle
• Invoice history and receipt downloads in the account dashboard

Plan Metering

Granular usage tracking tied to plan limits:

• Work order counts per billing period
• AI credit consumption with per-task breakdowns
• User seat tracking with overage notifications
• Storage usage for attachments and photos

API Keys and Developer Access

RESTful API with key-based authentication for integrations and automation:

• Generate and manage API keys from the dashboard
• Scoped permissions (read-only, write, admin)
• Rate limiting and usage analytics per key
• Webhook support for real-time event notifications

Single Sign-On (SSO)

Enterprise SSO support for larger organizations:

• SAML 2.0 and OpenID Connect
• Directory sync with Azure AD and Okta
• Automatic user provisioning and deprovisioning
• Enforced SSO policies per organization

White-Label

Custom branding for MSPs and franchise operations:

• Custom domain support (repairs.yourcompany.com)
• Logo, colors, and email template customization
• Branded customer portal and booking pages
• Remove RepairOps branding on Enterprise plans

Marketplace Expansion

Opening the plugin marketplace to third-party developers:

• Plugin SDK and developer documentation
• Review and approval process for marketplace submissions
• Revenue sharing for paid plugins
• Plugin analytics and usage dashboards

Docker Self-Host

For shops that need full infrastructure control:

• Docker Compose deployment with one command
• PostgreSQL, Redis, and MinIO included
• Automatic updates via container registry
• Air-gapped deployment support for secure environments

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Phase 4 is actively being developed. Features listed above are shipping incrementally. Follow this changelog for updates as each component goes live.

We're excited to introduce RepairOps — a modern, AI-powered repair shop management platform built from the ground up for PC repair shops, phone repair businesses, MSPs, and multi-location operations.

What's Included

Core Platform

• Ticket lifecycle management — Track every repair from intake through diagnostics, repair, quality check, and pickup with customizable workflow stages.
• Kanban board — Visual drag-and-drop board shows every repair's status at a glance. Perfect for busy shop floors.
• Customer portal — Customers check repair status online with a unique tracking link. No login required.
• Inventory management — Track parts across repairs, set reorder points, and see which parts are allocated to which tickets.
• Point of sale — Process payments, sell accessories, and handle walk-in sales.
• Appointment booking — Customers book repair appointments online.
• Quality control — Enforce QC checklists before any repair can be marked complete.
• Analytics dashboard — Real-time metrics including average repair time, revenue per ticket, tech utilization, and more.
• Time clock — Track employee hours with payroll export to Gusto and ADP.
• Notifications — Automated SMS and email notifications at every stage of the repair lifecycle.
• Google Reviews integration — Automated review requests sent after repair completion.
• Shop floor display — Dedicated display mode for large screens showing repair queue and status.

AI Features

• AI intake parsing — Paste a customer email and instantly extract device info, symptoms, and contact details into a structured ticket.
• AI diagnostic suggestions — Get AI-suggested diagnostic steps based on device model and symptoms.
• AI note cleanup — Transform technician shorthand into professional, customer-facing documentation.
• Multi-model BYOK — Bring your own API keys for OpenAI, Anthropic, Google, or use local models via Ollama.
• Managed AI credits — Or use our managed service with fair-use caps and top-up packs. Enterprise includes 2,000 credits/mo.

Integrations

• Stripe and Square for payments
• Twilio for SMS notifications
• Postmark for transactional email
• Slack for team notifications
• QuickBooks for accounting
• Gusto and ADP for payroll

Pricing

Three plans designed to grow with your shop:

• Starter ($49/mo) — For small shops. 100 work orders/mo, 3 users, 1 shop.
• Pro ($99/mo) — For growing shops. Unlimited work orders, 10 users, 3 shops.
• Enterprise ($199/mo) — For multi-location businesses. Unlimited everything.

All plans include a 14-day free trial with 50 AI credits. No credit card required.

What's Next

We're just getting started. On the roadmap:

• Visual diagnostics (photo-based issue identification)
• Parts prediction and auto-reorder
• Enhanced multi-location features
• Mobile app for technicians
• Expanded integration library

Thank you for joining us on this journey. We built RepairOps because we believe repair shops deserve modern software that actually understands the repair workflow.

Start your free trial or book a demo to see RepairOps in action.

Phase 3 expands the AI capabilities, upgrades analytics, and launches the plugin marketplace with six production-ready plugins.

AI Gateway Phase 2

The AI Gateway grows from 4 tasks to 6, and from 3 providers to 5:

New AI Tasks

• Parts recommendation — AI suggests likely parts needed based on device model and symptoms, pulling from your inventory data
• Customer communication drafts — Generate professional customer-facing messages for status updates, quote explanations, and follow-ups

New Providers

• Ollama — Run local models on-premises for shops that need full data sovereignty
• OpenRouter — Access to 100+ models through a single API key, with automatic cost optimization

KPI Dashboard Pro

Advanced analytics beyond the base dashboard:

• Trend analysis with week-over-week and month-over-month comparisons
• Technician performance breakdowns with repair quality scores
• Revenue forecasting based on pipeline and historical patterns
• Custom date ranges and exportable reports

Plugin Marketplace

Six plugins available at launch:

Google Reviews Integration

Automated review requests sent after repair completion. Configurable delay timing (e.g., 2 hours after pickup). Direct link to your Google Business listing. Track review conversion rates in the dashboard.

Time Clock

Employee clock-in/clock-out with break tracking. Overtime calculations and payroll export to Gusto and ADP. Per-ticket time tracking links labor hours directly to repairs.

Point of Sale

Walk-in sales, accessories, and retail items. Barcode scanning support. Separate from repair invoicing — handles the retail side of your shop. Integrates with inventory for stock tracking.

Appointment Booking

Customer-facing booking widget for your website. Configurable availability by service type. Automated confirmation and reminder notifications. Calendar sync for shop scheduling.

Inventory Alerts

Automated reorder notifications when stock hits configurable thresholds. Low-stock warnings on the dashboard. Supplier contact integration for one-click reorder workflows.

Customer Feedback

Post-repair satisfaction surveys sent automatically. NPS tracking over time. Flag negative feedback for immediate follow-up. Aggregate scores visible in the KPI dashboard.

Phase 2 adds the operational infrastructure that growing repair shops need — from device tracking and financial controls to real-time dashboards and data portability.

Device Tracking

Full device lifecycle tracking across repairs. Record serial numbers, IMEI/ESN, and asset tags. Link devices to customers for repeat-visit history. Track warranty status and previous repairs at a glance.

Deposits and Partial Payments

Collect deposits at intake before work begins. Support partial payments and payment plans. Track outstanding balances per customer. All financial data syncs with invoicing and reporting.

Shop Floor Display

A dedicated full-screen display mode designed for large screens on the shop floor. Shows the repair queue, current status of every ticket, and technician assignments in real time. Auto-refreshes so the board is always current.

KPI Dashboard

Real-time metrics for shop managers:

• Average repair time by device category
• Revenue per ticket and per technician
• First-time fix rate
• Quote approval rate and average approval time
• Customer satisfaction trends

Notifications Engine

Automated customer notifications at every stage of the repair lifecycle:

• SMS — Status updates, quote approvals, pickup reminders
• Email — Detailed repair summaries, invoices, follow-ups
• Configurable triggers — Choose which events send notifications and customize the messaging

Import / Export

Migrate from existing systems with structured data import. Supports CSV and JSON formats for tickets, customers, inventory, and devices. Full data export for backups and compliance.

Free Plugin Architecture

The plugin system launches with Phase 2, providing a framework for extending RepairOps without bloating the core. Initial free plugins ship with the platform at no extra cost.

The AI Gateway brings intelligent automation to four core repair tasks, with support for multiple AI providers and full BYOK (Bring Your Own Key) flexibility.

Supported Providers

• OpenAI — GPT-4 and GPT-4o for high-accuracy tasks
• Anthropic — Claude for detailed diagnostic reasoning
• Google — Gemini for cost-effective processing

Each provider can be configured per-task, so you can use a fast model for note cleanup and a more capable model for diagnostic suggestions.

Four AI Tasks

Intake Parsing

Paste a customer email, voicemail transcript, or walk-in description. The AI extracts device info, symptoms, customer contact details, and priority indicators into a structured ticket — ready for review in seconds.

Diagnostic Suggestions

Based on the device model and reported symptoms, the AI suggests a prioritized diagnostic path. Each suggestion includes a confidence level and reasoning. The technician reviews, adjusts, and proceeds.

Note Cleanup

Transform raw technician shorthand into professional, customer-facing documentation suitable for invoices, repair reports, and the customer portal.

Ticket Summarization

Generate concise summaries of ticket history for handoffs between technicians or end-of-day reporting.

BYOK Mode

Bring your own API keys for any supported provider. Your keys, your costs, your data policies. Configure different providers for different tasks to optimize cost and quality.

Shops that need data to stay on-premises can use local models via Ollama — no data leaves your network.

Testing

• 81 AI-specific tests covering parsing accuracy, provider failover, token metering, and rate limiting
• Graceful degradation when AI services are unavailable — the workflow continues without AI features

The first release of RepairOps delivers a complete repair workflow — 12 stages from customer check-in through final invoicing. Every feature was built around how real repair shops actually work.

Check-in Wizard

A guided intake flow that captures device info, customer details, symptoms, and pre-existing conditions. Supports walk-ins, phone calls, and email submissions. Generates a unique tracking ID for every ticket.

Kanban Board

Visual drag-and-drop board with customizable columns for every stage of your workflow. Techs move tickets across stages as work progresses. Managers see the full shop floor at a glance.

Diagnostics Module

Structured diagnostic checklists by device category. Techs record findings, attach photos, and document test results. Diagnostic data flows into estimates automatically.

Estimates and Approvals

Generate itemized estimates with parts and labor. Send to customers via email or SMS for one-click approval. Track approval status and follow up automatically on pending quotes.

Quality Control

Configurable QC checklists that must be completed before a repair can be marked done. Ensures consistency across technicians and catches issues before the customer picks up.

Invoicing

Auto-generate invoices from completed repairs. Supports partial payments, deposits, and multiple payment methods. Integrates with Stripe and Square for card processing.

By the Numbers

• 327 tests covering the full ticket lifecycle
• 12-stage ticket lifecycle from intake to archived
• Role-based access control for techs, managers, and admins
• Multi-shop support built in from day one