Reduce average repair turnaround by 40%
Structured intake and clearer bench priorities help devices move through the queue faster.
The repair shop OS
that actually works.
Check-in to checkout. Kanban boards, AI diagnostics, customer portal, QC enforcement, and real-time analytics — all in one platform.
Built for repair shops, by repair pros
The complete repair lifecycle — from check-in to checkout
BUILT FOR SHOPS THAT FIX:
Running a shop is hard enough.
Your software shouldn't make it harder.
Sticky notes & spreadsheets
Losing tickets, forgetting to call customers with updates, and relying on messy physical shelves.
Structured workflow
Visual Kanban boards track every device with a 12-stage ticket lifecycle.
Customers calling for updates
Calling back and forth for diagnostic approximations, playing phone tag to get quote approvals on expensive repairs.
Self-serve portal
Customers review and approve repairs instantly with real-time status tracking via a dedicated portal.
No idea how your shop performs
Technicians write sloppy shorthand notes, and inconsistent testing leads to returns and unhappy reviews.
AI-powered analytics
AI magically cleans up tech notes, and KPI dashboards give you full visibility into shop performance.
Everything you need in one place
A comprehensive suite of tools designed specifically to accelerate device repairs.
Kanban Board
Drag and drop tickets through customizable stages. See exactly what needs attention at a glance without digging through lists.
- Customizable stages
- SLA warnings
- Drag-and-drop interface
Your customers track repairs from any device
A branded self-service portal that works on desktop, tablet, and phone.
Every step tracked. Every handoff logged. Every customer informed.
Our optimized ticket lifecycle is built to reduce friction at every stage of the repair.
Intake
Quick check-in via kiosk or portal.
Triage
Assign to bench and set priority.
Diagnostics
AI-assisted troubleshooting.
Quote
Customer approves via SMS/Email.
Repair
Track parts and labor time.
QC
Enforce quality standards.
Pickup
Customer notified for pickup.
Close
One-click invoice and payment.
AI that actually helps your techs
Choose your provider: OpenAI, Anthropic, Google, Groq, Mistral — or bring your own key.
Explore AI FeaturesAI Assist
Intake Parsing
Paste an email or transcript; AI creates a fully structured work order automatically.
AI Assist
Note Cleanup
Turn messy tech shorthand into professional customer-facing logs with one click.
AI Copilot
Diagnostics Assistant
Get model-specific repair suggestions based on millions of past successful fixes.
AI Copilot
QC Pre-Check
AI reviews the ticket before checkout to ensure all steps and testing were completed.
AI Copilot
Voice-to-Text
Dictate repair notes hands-free. AI transcribes and formats.
AI Copilot
Manager Insights
Weekly AI briefings on shop performance, bottlenecks, and trends.
Simple, transparent pricing
All plans include 14-day free trial. No credit card required.
See Full PricingStarter
For small shops moving beyond spreadsheets.
$99/mo
- 1 location limit
- 3 included users
- 150 work orders per month
- + 4 more features
Most Popular
Pro
The complete operating system for one serious repair shop.
$199/mo
- 1 location limit
- 10 included users
- 10,000 work orders per month
- + 5 more features
Business
For busy shops and small multi-location operators.
$449/mo
- 2 included locations
- 20 included users
- 25,000 work orders per month
- + 5 more features
Enterprise
For franchises, high volume, and custom SLA needs.
$1,500+/mo
- 100 locations & 500 users default
- 100,000 work orders per month
- 1 TB storage & 10,000 SMS/mo default
- + 5 more features
What shops are saying
Common outcomes teams see with RepairOps
Preview benchmarks based on typical workflow and automation improvements.
Eliminate lost tickets and missed pickups
Every ticket handoff is tracked, and automated reminders reduce missed customer follow-ups.
Give customers real-time repair visibility
A branded status portal keeps customers informed without constant update calls.
Automate intake, notes, and invoicing with AI
AI-assisted workflows cut repetitive admin work and speed up front-desk operations.
WORKS WITH YOUR STACK:
Stripe
Square
Twilio
Postmark
Slack
QuickBooks
Gusto
ADP
Stripe
Square
Twilio
Postmark
Slack
QuickBooks
Gusto
ADP
100+ integrations via plugin system
Switching from PCRT, RepairShopr, or RepairDesk?
We built a migration tool. Import your data in minutes.
Ready to stop losing tickets?
Start your 14-day free trial. No credit card. No commitment.